A: At MHO Scrub Hub, we've chosen our scrubs with our employees in mind, ensuring they offer both comfort and functionality for long shifts. Grey's Anatomy by Barco scrubs are designed to provide you with the tailored fit, designer details, and polished look you need to make a lasting impression. Crafted from premium fabrics, our scrubs move with you, offering a comfortable and flattering fit that enhance your professional appearance. With tailored details and designer accents, you'll look and feel your best while showing off your personal style. Additionally, these scrubs come in a variety of sizes, including petite and tall options, to ensure that every individual can find their perfect fit.

A: For best results and long-life machine wash with moderate temperatures, tumble dry on low temperature settings and promptly remove from dryer. For more specific care instructions, refer to each garment's care label.

A: Scrubbin' is My Health Onsite's company approved vendor for all new scrub apparel. The scrub tops come embroidered with the MHO logo and it is based on their warehouse availability. MHO ScrubHub is My Health Onsite's corporate office's available inventory and does not buy additional inventory. It is only gently used or new scrub apparel that has been returned to our office. Please continue to use Scrubbin' for all brand new scrub apparel needs. Only use MHO ScrubHub for when you are in need of a budget friendly option.

A: At MHO Scrub Hub, we understand how crucial it is for employees to receive their scrubs and merchandise on time. If your tracking information indicates that your package has been delivered, but you have not received it, please follow these steps: 1. Check with Neighbors: Sometimes packages are mistakenly delivered to neighboring addresses. Ask your neighbors or check around your property for any misplaced deliveries. 2. Contact the Carrier: Reach out to the delivery service (e.g., USPS, UPS, FedEx) directly. Provide them with your tracking number and any relevant details to inquire about the package's current status. 3. Review Delivery Details: Double-check the delivery address you provided during checkout to ensure it was accurate and complete. Even minor discrepancies can result in a mis delivery. 4. Wait for an Update: Occasionally, tracking may show as 'delivered' a day before the actual delivery takes place. Allow one additional business day for the package to arrive. 5. Contact Us: If you have taken the above steps and are still unable to locate your package, please get in touch with our team. You can reach us via email at ebennett@myhealthonsite.com / lboateng@myhealthonsite.com or call us at 407-654-5414. Provide your order number and tracking information so we can open an investigation with the carrier and assist you promptly. At MHO Scrub Hub, we are committed to ensuring you receive your orders safely and quickly. We appreciate your patience and understanding as we resolve this issue.

A: At MHO Scrub Hub, the security and satisfaction of our employees are our top priorities. If your package is lost or stolen, please follow these steps to ensure a swift resolution: 1. Contact Us Immediately: Reach out to our customer service team within 7 days of the estimated delivery date. You can contact us via email or phone, providing your order number and any relevant details. 2. Investigation: Our team will initiate an investigation with the shipping carrier to track down your package. This process might take a few days as we gather accurate information. 3. Resolution Options: If your package is confirmed lost or stolen, MHO Scrub Hub offers two resolution options: - Replacement: We will send a replacement for the lost items at no additional cost. - Refund: If a replacement is not feasible, we will issue a full refund for the lost items. We understand how critical it is for our employees to receive their scrubs and merchandise on time and in excellent condition. Rest assured, MHO Scrub Hub will do everything possible to address any issues promptly and efficiently.

A: At MHO Scrub Hub, we strive to ensure that our employees are completely satisfied with their purchases. If you are not fully satisfied with your scrubs or merchandise, we offer a hassle-free return policy. Items can be returned within 30 days of purchase, provided they are in their in general great condition (clothing must be washed). To initiate a return, please contact Takesha Dumas or Laurie Boateng, who will guide you through the process and provide you with a return authorization. Your refund will be processed on the upcoming payroll day of receiving your returned items. Our goal is to ensure that you have a seamless shopping experience with us, reflecting the care and quality we dedicate to our employees.

A: At MHO Scrub Hub, we strive to ensure that our employees are completely satisfied with their purchases. If for any reason you are not happy with your scrubs or merchandise, we offer a straightforward exchange policy. You can exchange any item within 30 days of purchase, provided it is in its original to gently used condition and washed (if worn). Additionally, you may exchange your scrubs for larger or smaller sizes (provided we have the inventory). If we cannot honor your exchange, a refund will be processed on the following payroll for the exchanged items and labeled as a returned. To initiate an exchange, please contact our team who will guide you through the process and ensure that you receive the correct item promptly. We value your dedication to the My Health Onsite and are committed to providing you with quality products and excellent service.

A: Once we receive your returned item, our team will inspect it and initiate the refund process. Typically, refunds are processed within the following payroll from the date the return is received. If you have any questions or need further assistance, our team is here to help. Thank you for your patience and understanding.

A: At MHO Scrub Hub, we understand that choosing the right style of scrubs is crucial for both comfort and professionalism in a healthcare setting. Here are some tips to help you select the perfect style for your needs: 1. Comfort: Look for scrubs made of breathable and flexible fabrics that allow you to move freely. Our product descriptions detail the materials and fit, so you can select the most comfortable option. 2. Fit: Consider your body type and preferred fit. We offer a variety of sizes and styles, from tailored to relaxed fits, to ensure you look and feel your best. 3. Functionality: Assess the features you need in your work environment. Our scrubs come with various pocket configurations, reinforced seams, and moisture-wicking properties to enhance your efficiency and comfort. Our team at MHO Scrub Hub is always available to help you decide which style is best suited for your specific needs. Browse our selection online or visit our showroom for personalized assistance.

A: At MHO Scrub Hub, we understand that finding the perfect fit for your scrubs is crucial for comfort and functionality during long shifts. Here are some common fit issues and their solutions: 1. Too Tight Around the Shoulders or Chest: - Solution: If your scrub top feels restrictive in these areas, consider moving up a size or opting for our relaxed fit options. Additionally, our customer service can assist with recommendations based on your body measurements to ensure a better fit. 2. Scrub Pants Too Long or Too Short: - Solution: We offer scrubs in various inseam lengths, including petite and tall sizes. Check our size chart for measurements and select the length that best suits your build. You might also consider having the pants hemmed for a custom fit. 3. Waistband Discomfort: - Solution: If the waistband of your scrub pants digs into your skin, you may benefit from our adjustable drawstring or elastic waistband styles. These allow for more flexibility and comfort during your shifts. 4. Baggy or Loose Fitting Areas: - Solution: For those who find their scrubs too baggy, our form-fitting and tailored collections offer a more contoured fit. It's also helpful to refer to our size guide to ensure you're selecting the right size based on your measurements. 5. Sleeves Too Long or Too Short: - Solution: Scrub tops with adjustable cuffs or shorter sleeve options can help resolve sleeve length issues. Again, refer to our size chart and product descriptions for specific styles that accommodate different arm lengths. For personalized assistance, our knowledgeable staff at MHO Scrub Hub are always ready to help you select the best scrubs to suit your professional needs. Feel free to contact us with any questions or for sizing support.

A: Yes, you can cancel or edit your order at MHO Scrub Hub. To make any changes, please contact our Takesha Dumas or Laurie Boateng as quickly as possible with your order details. They will assist you in making the necessary amendments or cancellations, subject to our policy and the current status of your order.

A: Yes, you can change your shipping address for your order from MHO Scrub Hub to be picked up by your Clinical Operations Director upon their return from their monthly meeting at the Corporate Office. Otherwise, all orders will be shipped to your health center.

A: MHO Scrub Hub offers several reliable shipping methods to ensure our quality scrubs and merchandise reach you promptly and securely. We provide free standard ground shipping for everyday orders to your health center, which typically takes 3-5 business days. For those needing their scrub items quicker, we also offer expedited shipping options, including 2-day and overnight delivery to your health center for an additional cost. A third option available to those who are not in a rush to receive your items will be for your Clinical Operations Director to pick up your items during their monthly meeting and deliver the items to your center. All orders are carefully packaged to maintain the integrity of our products, reflecting our commitment to our employees. You will receive a tracking number once your order is shipped, allowing you to monitor its progress until it reaches your health center.

A: At MHO Scrub Hub, we understand the importance of timely and reliable delivery for our employees who depend on our quality scrubs. We primarily use USPS (United States Postal Service) for our shipping needs. This allows us to offer a range of shipping options, including standard, priority, and express services, ensuring you receive your order as quickly as possible. We are committed to providing excellent service and strive to get your purchases to you efficiently and securely.

A: All purchases are shipped to the health center that you primarily work at for no additional cost. Otherwise, orders will be packaged and stored until your Clinical Operations Director is able to retrieve them upon their next meeting at the Corporate Office.

A: All purchases are deducted from your upcoming paycheck. If you were to purchase an item on the week of payroll, you will not see this deduction until two weeks when the following payroll will occur.